Frequently Asked Questions

What is your return policy?

When can I expect my order to arrive?

Where is your store located?

Can I shop in store or only online?

I live in Chicago and don’t want to pay shipping. Can I pick up my order?

When will sold-out items be restocked?

The phone holder in my LED Light Kit broke. Should I return the entire kit?

I ordered one of the “warped” backdrops before they went on sale. Can I be refunded the difference?

Will you be getting the new and improved backdrops soon?

Do you have any promo codes?

Are self-tapes here to stay?

Will using products from Theatrik make me famous?

Still have questions? Contact us and we’ll get back to you as soon as possible, typically within one business day.